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You can find the Community Broker Network (CBN) privacy policy on their official website, cbn.au/privacy-policyThe policy outlines how CBN collects, uses, and discloses personal information, and it details your rights to access and correct that information. You can also make a complaint about a privacy breach or report any issues to them by contacting the Privacy Officer at the address listed in the policy or by phone. 

Where to find the policy 

  • Official Website: The most direct way to access the policy is through the dedicated section on the Community Broker Network’s website: cbn.au/privacy-policy.
What the policy covers
  • Information Collection:

    It explains the types of personal information collected, including contact details and business information, and how it is obtained. 

  • Information Use and Disclosure:

    The policy specifies when and to whom your personal information may be disclosed, such as licensed insurers, claims service providers, and other third-party service providers. 

  • Data Security:

    CBN details the measures taken to protect your personal information from unauthorized access and misuse. 

  • Your Rights:

    The policy confirms your rights to access and correct your personal information held by CBN, as required by privacy laws. 

Making a complaint or request
  • Contact the Privacy Officer:

    If you have concerns or wish to update your personal information, you should contact the Privacy Officer. 

  • Complaint Process:
    The policy describes an internal complaint resolution process and notes that you can also complain to the Office of the Australian Information Commissioner (OAIC) if your complaint is unresolved.